Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery.

Shipping Time

Estimated delivery times depend on the destination country.

United States: 7–15 business days
Canada: 10–18 business days
United Kingdom: 7–15 business days
Australia: 8–16 business days
Europe: 8–18 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary depending on customs processing, local postal services, or unforeseen delays.

Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your order.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.

Tracking information may take 1–3 days to update after the shipment leaves the warehouse.

Delays

While we strive to deliver your order on time, shipping times may occasionally be affected by factors beyond our control such as:

• customs inspections
• weather conditions
• carrier delays
• peak holiday seasons

We appreciate your patience and understanding.

Incorrect Address

Please ensure that all shipping information is correct before placing your order. We are not responsible for packages that are lost due to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us at zensoryplays@gmail.com and we will do our best to assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:

zensoryplays@gmail.com